FAQs

Member registration is available using the ｢OLA澳優遊｣ mobile app

The membership is absolutely free.

Our membership benefits programme features a wide range of rewards from redemption, offer, promotions, privilege and discounts; to dip you into the world of indulgence.

When registering as a member, you are required to set a personalized password for your account.

You can reset your password using the｢OLA澳優遊｣official website or mobile app

Please contact｢OLA澳優遊｣customer service via WeChat for further assistance.

You may select the log out button in user menu to log out.

Please call｢OLA澳優遊｣customer service via WeChat at once. We will suspend your account until you present at｢OLA澳優遊｣customer service via WeChat for further verification.

Points can be earned by checking in every day, making comments, and spending at OLA partner stores.

For mobile application user, you may log in and select "My Profile" to view your point balance.

In most cases, point will reflect in your account immediately. Should the point is not appear after 24 hours, please approach｢OLA澳優遊｣customer service via WeChat for further enquiries.

The points earned have no monetary or cash value and cannot be exchanged for currency or cash or any other settlement or payment tools. They also cannot circulate in any other way. Points are only applicable for redeeming coupons offered by designated partner merchants of｢OLA澳優遊｣,which can be exchanged for products or services, etc. The redemption of points for coupons provided by designated partner merchants of｢OLA澳優遊｣is subject to the terms and conditions set by the relevant partner merchants. Please make sure to read the relevant terms and conditions before redeeming. When points are used, the number of points used will be deducted immediately; the points redemption transaction cannot be changed, canceled, or refunded.

The accumulated point balance of｢OLA澳優遊｣will expire after September 30 each year (including that day), becoming void and automatically purged. Details regarding points can be checked in the "Account" section of the app. Any extensions will be announced separately. At the same time,｢OLA澳優遊｣reserves the right to make special adjustments to the validity period of points. Details are subject to announcements or notifications from｢OLA澳優遊｣. You are responsible for checking and being aware of the validity period of the points earned. ｢OLA澳優遊｣will not notify you in advance or otherwise about the validity period of your points. If your points are automatically purged due to expiration,｢OLA澳優遊｣shall not bear any responsibility to you.

Unfortunately, your points are unable to convert to cash. However, point can be redeemed when you make payment at｢OLA澳優遊｣outlets.